No communication timelines


I’d like to see a standard number of days of non-communication from a vendor before the admins release XMR to the purchaser. I think 5 days is more than adequate after starting an XMR purchaser opens a dispute.

Likewise, 5 days of non-communication from a purchaser should also release vendors from their obligations if a dispute is opened.

We always strive to resolve disputes as fast as they can be resolved without sacrificing fairness, which requires us to establish the facts. This means that different disputes will have different resolution timelines depending on the specifics of our investigation. There is no one-size-fits-all timeline.

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